Firmware

GR III - GR III Street Edition

Version 1.60

GR IIIx

Version 1.10

Service

IMPORTANT! Please note the following before sending in your camera:

 

Please understand that our service partners cannot accurately troubleshoot a problem without first inspecting the camera. Should the product be under warranty please include a copy of your proof of purchase. If the warranty of the product cannot be verified a repair estimate will be prepared. For out of warranty cases, once the camera has been inspected an estimate will be provided and only after the approval of the estimate will the repair proceed.

Shipping costs will be borne by the sender. Ensure to pack the product in suitable packaging that will protect against external influences.

Provide a detailed description of the problem, where possible provide samples images to highlight the problem and share these by email with the service partner.

If in doubt discuss with the service partner whether both the camera and lens should be sent together. To guard against loss do not send non-essential accessories, ie. battery, charger and SD cards.

The repair conditions of the service partners apply.

 

Please send digital compact cameras to the address according your country:

 

AUSTRIA

Rüdiger Maerz GmbH

Weidenbaumsweg 103

21035 Hamburg

Phone: 00 49 (0)40 7314077

Contact: infohamburg@fotomaerz.de

 

BELGIUM

PM2S FRANCE

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux

France

Phone: 00 33 1 30 68 67 66    

Contact: pm2s@pm2s.fr

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

FRANCE

PM2S Franc

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux."

Phone: 01 30 68 67 66    

Contact: pm2s@pm2s.fr

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

Phone: 01 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

GERMANY

Rüdiger Maerz GmbH

Weidenbaumsweg 103

21035 Hamburg

Phone: 040 7314077

Contact: infohamburg@fotomaerz.de

 

IRELAND


Dear Customer, we recommend that you send your repairs to Rudiger Maerz in Germany who are capable to service all Ricoh products. As the UK is no longer part of the EU, we want to advise you that shipments may be subject to duties and taxes in addition to taking more time. Our call centre remains available for product technical questions and can be reached at, +44 (0) 207 949 0059

John Pye Ltd (Service & Repairs)

39-40 Marchington Industrial Estate

Stubby Lane

Uttoxeter

ST14 8LP

Phone: 00 44 1283 384409

Contact: jptechadmin@johnpye.co.uk

 

LUXEMBOURG

PM2S FRANCE

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux

France

Phone: 00 33 1 30 68 67 66    

Contact: pm2s@pm2s.fr

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

NETHERLANDS

PM2S FRANCE

17/19 Avenue René Duguay Trouin

78960 Voisins-Le-Bretonneux

France

Phone: 00 33 1 30 68 67 66    

Contact: pm2s@pm2s.fr

 

NIKKEN TECHNO France

4 Cour du Chêne Vert

Entreé par le 48 rue de Charenton

75012 Paris

France

Phone: 00 33 1 40 21 37 39

Contact: nikkenparis@nikkenfrance.com

 

Rüdiger Maerz GmbH

Weidenbaumsweg 103

21035 Hamburg

Phone: 00 49 (0)40 7314077

Contact: infohamburg@fotomaerz.de

 

SWITZERLAND

K A JAEGER AG

Oberebenestr. 67a

5620 BREMGARTEN

Phone: 056-641 21 44

Contact: jaegerag@bluewin.ch

 

UNITED KINGDOM

John Pye Ltd (Service & Repairs)

39-40 Marchington Industrial Estate

Stubby Lane

Uttoxeter

ST14 8LP

Phone: 01283 384409

Contact: jptechadmin@johnpye.co.uk